Web Hosting - Frequently Asked Questions
Web Hosting FAQ - Questions
2. How do I get hold of support?
3. Are your servers monitored?
4. What kind of a network do you run?
5. How do you I know if people are hitting my site?
6. I want to setup Gallery and/or i'm having `PHP Safe Mode` problems?
7. What version of PHP is installed?
8. How do I upload my site by FTP?
9. In which directories do I build my site?
10.What is the path to perl and sendmail?
10.How do I cancel my web hosting?
Web Hosting FAQ - Answers:
1. How do I administer my website?
With a shared hosting account you have full access to admin your site via the Plesk Control Panel interface, which is accessible by going to https://www.yourdomain:8443 (insert your own domain name). Just type in the login and password you were sent when you signed up and away you go. We have prepared Flash Tutorials to assist you with common tasks
2. How do I get hold of support?
Pre-sales questions can be directed to sales@weycrest.com. We also have a telephone number which can be found at the bottom of the page. Ideally "first contact" should be email or via the Helpdesk ticket system unless its a desperate emergency
3. Are your servers monitored?
We pro-actively monitor our servers and infrastructure. We use Nagios to monitor our servers and network internally. A System Administrator is available 24 hours a day, 7 days a week in the event of emergenices. If you do notice a problem please be aware our techies may already be aware of it as they are automatically notified via SMS alerts. Recently we added Alertra monitoring so we could publish our uptime stats and performance.
4. What kind of network do you run?
Weycrest obtain connectivity from several sources. Our main provider is Level3 a Tier One Provider via Packet Exchange. We are also multihomed via AS31595. A high speed microwave link connects our Trinity Buoy NOC directly to Redbus, Sovereign House. A distance of just over 1.5 miles. Recently we expanded into VSNL Stratford where our reseller hosting and VPS hosting servers are colocated
5. How do I know if people are hitting my site?
Stats for your site are available at:
http://www.yourdomain/webstat/
You may have turned on password protection which you can do in the control panel, so try https://
You can also access them by going through your control panel and clicking the REPORT button. From there you can access web and ftp stats, along with your total monthly traffic history.
6. I want to setup Gallery and/or i'm having PHP Safe Mode problems?
PHP Safe Mode is ON by default on our servers for fairly obvious reasons. We do however allow Gallery to be installed which requires Safe Mode to be OFF. Just raise a support ticket and we can turn this OFF on a domain basis. Scripts will be treated on a case by case basis.
7. What version of PHP do you run?
Following various security issue's with PHP, currently version 4.3.11. We would point out that running embedded PHP in a shared environment can be something of a problem to manage and legacy applications or scripts can "break" on upgrade. While we try and give as much notice as possible, this isn't always possible if security is at stake. If PHP is important to you, and/or you wish to live on the bleeding edge, and/or upgrade at your own pace, we would recommend a virtual private server.
8. How do upload my site by FTP?
You can access your hosting account either by using an FTP program such as Cute ftp or ws_ftp and also Filezilla To connect with FTP you can use your IP address or hostname (or more usually ftp.yourdomain). This will be sent to you in your welcome email or your domain, if it has tranferred together with your username and password.
Do not use ftp however if you intend to use MS Frontpage Extensions
Additionally the Plesk control panel has a File Manager, enabling users to browse content on their local machine and upload it directly to their web space.
9. In which directories do I build my site?
- httpdocs - This is where you will upload your html files, so that they are accessible on the web. Also .php and .shtml files go here too
- httpsdocs - Is your folder for secure content (SSL enabled accounts only)
- cgi-bin - Is where executable content such as cgi and perl scripts are placed to guestbooks, counters etc.
10. What is the path to perl and sendmail?
- Perl - #!/usr/bin/perl (should be placed in scripts)
- Sendmail - /usr/sbin/sendmail
11. How do I cancel my web hosting account?
Outside of the 30 Day Money Back Guarantee we just require two weeks notice in writing (email or support ticket will suffice). So if your monthly billing account is due for renewal on say 14 October we will need to be informed by the 1stof the month. Other than that there are no lengthy contracts.
Please note unless we receive valid notice you will continue to be invoiced, until we receive notice, even if the account is suspended for non payment.
