FAQ:
1. How do I administer my website? (edit email, databases, etc...) Is there a control panel?
2. How do I get hold of support?
3. Are your servers monitored?
4. What kind of a network do you guy's run?
5. How do you I know if people are hitting my site??
6. I want to setup Gallery and/or i'm having PHP Safe Mode problems?
7. What version of PHP do you run?
ANSWERS:
1. How do I administer my website?You have full access to admin your site via the Plesk interface, which is accessible by going to https://www.YOURDOMAINNAME:8443.Just type in the login and password you were sent when you signed up and away you go.
2. How do I get hold of support?General questions should be directed to admin@weycrest.com. We are also online most of the time, so you can probably catch us on IRC channel #weycrest. We also have a telephone number which can be found opposite, though ideally "first contact" should be email or online, unless its a desperate emergency.
3. Are your servers monitored?Absolutely. Incidentally we use nagios to monitor our servers and network. System Administrators ARE available 24 hours a day, 7 days a week in the event of emergenices. If you do notice a service down, please be aware our techies will already be aware of it as they automatically receive SMS alerts.
4. What kind of network do you guys run?Weycrest obtain connectivity from several sources. Our main provider is Level3 a Tier One Provider via Packet Exchange. We are also multihomed via AS31595. A high speed microwave link connects our Trinity Buoy NOC directly to Redbus, Sovereign House. A distance of just over 1.5 miles.
5. How do I know if people are hitting my site?Stats for your site are available at:
http://YOURDOMAIN/plesk-stat/webstat/
You may have turned on password protection which y ou can do in the control panel, so try https://YOURDOMAING/plesk-stat/webstat/
You can also access them by going through your control panel and clicking the REPORT button. From there you can access web and ftp stats, along with your total monthly traffic history.
6. I want to setup Gallery and/or i'm having PHP Safe Mode problems?PHP Safe Mode is off on our servers for fairly obvious reasons. We do however allow Gallery to be installed. Just raise a support ticket and we can turn this off on a domain basis. Other scripts will be treated on a case by case basis.
7. What version of PHP do you run?Following various security issue's with PHP, currently version 4.3.10. We would point out that running embedded PHP in a shared environment is something of a nightmare to manage and legacy applications or scripts can "break" on upgrade. While we try and give as much notice as possible, this isn't always possible if security is at stake. If PHP is important to you, and/or you wish to live on the bleeding edge, and/or upgrade at your own pace, we would recommend a virtual private server.